Terms and Conditions

Welcome to Fresh Food. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing any orders or using any of our services.

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1. About Us

Fresh Food is an online platform based in Egypt that specializes in selling fresh and processed meat products. We deliver directly to customers across select areas in Egypt.

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2. Products and Pricing

•All products listed on the website are subject to availability.

•We do our best to provide accurate product descriptions and images, but actual products may slightly differ in appearance.

•Prices listed on the site are inclusive of applicable taxes (if any) but do not include delivery fees, which will be calculated based on your delivery location and displayed at checkout.

•We reserve the right to update product prices or discontinue products at any time without prior notice.

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3. Orders and Payment

•You are responsible for providing accurate and up-to-date information when placing an order.

•We currently accept Cash on Delivery (COD).

•In case of incorrect or incomplete payment or order information, we reserve the right to cancel the order after attempting to contact you.

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4. Delivery Policy

•Delivery is available within selected areas in Egypt.

•If no one is available to receive the order at the time of delivery, we will contact you to reschedule. Additional fees may apply for repeated delivery attempts.

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5. Return and Replacement Policy

Due to the nature of our products (perishable food items), we do not accept returns or exchanges unless:

•The product is damaged or spoiled upon delivery.

•You received the wrong item or an item that doesn’t match the description.

In such cases, you must contact us within 24 hours of receiving your order and provide a photo of the issue.

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6. Website Usage

•You agree not to misuse the website or engage in any unlawful activity.

•Unauthorized access to our systems, attempts to collect customer data, or tampering with the site’s functionality is strictly prohibited.

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7. Privacy and Data Protection

Your privacy is important to us. Any personal data you provide will be used solely for processing your orders and improving our service. For more details, please refer to our Privacy Policy.

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8. Intellectual Property

All content on this website – including text, images, graphics, and logos – is the property of Fresh Food and may not be used or reproduced without prior written permission.

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9. Changes to Terms

We may update these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes your acceptance of any changes.

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10. Contact Information

If you have any questions regarding these terms, feel free to contact us:

📞 Tel.: +(202) 386 53771

📧 [email protected]

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Last Updated: July 31, 2025